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Unsupervised learning

A learning method that looks for patterns in data without predefined target answers for the particular training task.

Machine learning

What patterns does unsupervised learning seek?

Unsupervised learning looks for patterns in data without using predefined target answers for the particular training task. One possible task is grouping similar examples; another is condensing many features into a smaller representation. Data preparation, features and the method influence which similarities matter. People must define and assess the task and the subsequent usefulness of the results. A discovered pattern does not automatically come with a valid business interpretation.

In a fictional service project, messages without prior topic labels are to be grouped by content similarity. Employees examine the resulting groups to check whether they bring recurring requests together in an understandable way. Language or similar phrasing might shape the grouping more strongly than the underlying issue. The team therefore plans examples of the same request in different words and different requests in similar words. The groups initially serve investigation. Naming them and potentially using them as working categories require separate assessment; neither priority nor ownership is established by the groups alone.

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