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Re-ranking

Re-ranking reassesses search candidates already retrieved. Relevance to the query and the limits of the initial selection both matter.

Machine learning

Ordering retrieved candidates more carefully

Re-ranking means reassessing and ordering search results already retrieved. An initial search selects possible documents or passages. A subsequent method examines their relevance to the particular query more closely, for example with a cross-encoder that processes the query and text together. This step cannot discover documents outside that selection. Access permissions and business filters must also apply to the reordered results.

A fictional service portal receives a question about how customers can check the repair status of a device they sent in. The initial selection contains a general contact page and instructions for checking status. A re-ranker could move the relevant instructions ahead of the contact page, even if that page initially ranked higher. A planned review would check whether the right passage is present among the candidates and then ranked appropriately. The instructions explain how to make an enquiry; their ranking does not provide the customer's actual repair status.

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