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Machine learning

Models learn patterns from data and apply them to new inputs.

Also known asML
AI & Automation

What is machine learning?

Machine learning is an area of artificial intelligence in which models learn patterns from data. These are used for predictions, classification or content generation, among other tasks. Learning methods vary. In supervised learning, examples contain known target values or classes; not every method needs such labels. Machine learning is not limited to neural networks either.

In a fictional service business, a model is to assign incoming messages to suitable concern categories. For the chosen supervised approach, the team needs appropriately labelled examples and checks results on suitable messages not used for training. Unclear cases go to people for handling. New wording or different request types can change suitability; good results on familiar training examples alone do not establish later usefulness.

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