Current-state analysis
Current-state analysis examines how processes and systems actually work today, including exceptions and unresolved questions.
Trace the present workflow
Current-state analysis describes the existing state of a defined work area. It examines the people, systems, data flows and known problems involved. In a fictional example, it traces a complaint from the incoming email to the processed service case.
A process description alone does not establish that everyone works that way. Compare it with available cases and participants' accounts; distinguish observation, assumption and unresolved exception. The analysis should not preselect a desired software product as its outcome. Its value is connecting later decisions to a traceable starting state.
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Related terms
- Target-state conceptA target-state concept describes the intended future process or system through tasks, rules and checkable expectations.
- StakeholderStakeholders are people or groups who influence a change or are affected by it. Participation and decision-making authority need to be distinguished.
- Exit strategyA prepared route to switch, take over or retire an IT service in an orderly way.
- Migration costsEffort and expenditure for the planned move of data or functions to another environment.
- Investment costsCosts of building a new or expanded IT capability, as considered in project planning.
- Operating costsExpenditure to plan for the ongoing operation of an IT solution.
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