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Explainable AI

Approaches that make an AI system’s results or operation understandable to the intended recipients.

Also known asXAI
Machine learning

What should an explanation make understandable?

Explainable AI covers approaches that make an AI system’s results or operation understandable. An explanation must fit its recipients’ question and prior knowledge and faithfully describe the actual system behaviour. A development team often needs different details from the person reviewing a service schedule. Whether the explanation is accurate and whether the prediction is correct for the business task are separate questions. Understanding the explanation also includes its limits.

In a fictional planning system, a model estimates the duration of a service visit. A displayed explanation names the type of work and a planned part replacement as influential inputs. Reviewers investigate whether these statements come from a suitable explanation method for this exact prediction and match the model version used. Fluent justification text alone does not establish that. Service planning also considers whether the estimated duration makes operational sense and whether inputs are uncertain or missing. The explanation shows where a review can focus; it does not replace that review.

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