Discount code
A discount code unlocks a reduction during the purchase under defined conditions. Validity, eligible items and combination rules need to align.
What is a discount code?
A discount code, also called a promotion code, is a string a customer uses to request a defined reduction during a purchase. Redemption depends on conditions such as the period, eligible items, minimum merchandise value and permitted combinations. A voucher holding a monetary balance serves a different function.
A fictional wool shop plans the code GARNSTART. In this example, it applies only to yarn during a defined promotional period, once per customer account, and cannot be combined with other discounts. The minimum merchandise value covers eligible yarn only; shipping charges and knitting needles do not count. In the planned test, the code should give no discount when the yarn value is insufficient, even with a higher total. Purchasing at the normal price remains possible. Next, a qualifying basket, an expired code and another attempt with the same customer account after successful redemption should be checked. The conditions should be understandable when the offer is presented.
Sources
Related terms
- Pricing ruleA pricing rule links conditions to a price or calculation. Product, customer, quantity and validity need an unambiguous match.
- Average order valueAverage order value needs an order-level calculation. An import with multiple line items per order must not inflate the order count.
- E-commerce merchandisingE-commerce merchandising controls product selection and presentation in shop software. Filters, sorting and promotions need explicit precedence rules.
- Delivery capabilityDelivery capability describes whether a specific request can be fulfilled. A stock value alone does not fully answer questions of quantity, destination and time.
- Order historyOrder history shows previous orders within an agreed account scope. Old prices, current availability and current processing remain separate information.
- Dealer portalA dealer portal gives affiliated dealers digital access to agreed information and workflows. Its scope and company assignment need to be clear.
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