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Change request

A change request records a proposed change to an agreed project baseline for assessment and decision.

Project work and management

A change request is a documented proposal to change an agreed project baseline. It describes the requested change, its reason and the effects to investigate before a decision. It may be approved, rejected or deferred.

In a fictional portal project, route planning is requested in addition to ordering. The request makes the extra data, interfaces and dependencies visible, including implications for effort, timing and priority. The wish alone is not approval to implement.

If an existing requirement is merely being clarified, first establish the scope already agreed. Change control concerns decisions on project changes. Organisational change management also addresses changes in working practices and the people involved.

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