Fulfilment
Fulfilment covers the operational preparation and shipping of ordered goods. Picking, packing, handover and delivery need traceable events.
What does fulfilment mean?
In goods retail, fulfilment covers the operational steps of picking, packing and shipping ordered products for the customer. A retailer can perform this work itself or use a service provider. The activities included need to be defined for the process. A completed shipping label does not by itself establish physical handover to the carrier.
A fictional ceramics shop plans the workflow for order O-95, containing 2 mugs. Item and quantity should be matched to the order line, the goods packed and the label created. While the parcel is still at the packing station, the internal view should show it as prepared for shipping. Handover to the carrier is recorded as a separate event. The trial should check that printing the label alone does not create a handover confirmation. Later delivery to the customer is tracked separately through the corresponding transport update.
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Related terms
- Order management systemAn order management system links information and processing steps for an order. Individual lines can remain in different states.
- DropshippingWith dropshipping, a supplier sends the sold item directly to the customer. Shop orders, supplier orders and updates need to match.
- Inventory reservationAn inventory reservation assigns a quantity to an order or purpose. It becomes unavailable for other operations even though it has not been shipped.
- Inventory managementInventory management brings quantities, locations and states together. Physically present goods are not automatically available for further sales.
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