Business process automation
Business process automation connects recurring steps with rules, responsibilities and defined ways to handle exceptions.
Managing recurring work across its steps
Business process automation, or BPA, uses software for recurring business processes. It connects work steps, data handovers and decisions according to defined rules. A process can span several applications and teams; human approvals can remain part of the workflow. AI is not a prerequisite. The trigger, required information, expected outcome and handling of exceptions need to be defined together.
A fictional quotation process is intended to create an internal follow-up task after an agreed waiting period. First, the quotation's current status is checked: accepted or declined quotations need no task. For quotations still open, a responsible person is assigned and a task created only if no corresponding task already exists. An unclear status sends the case for clarification. The person decides whether to contact the customer. A planned workflow review would therefore need to cover state changes and repeated triggers as well as initial task creation.
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Related terms
- Robotic process automationRPA uses software to perform recurring application steps, often through user interfaces. Clear rules and verifiable outcomes matter.
- Process miningProcess mining examines workflows recorded in event logs. Case identifiers, activities and timestamps provide the basis for analysis.
- Business ruleA business rule describes a business condition or decision that governs how an operation is handled.
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